CreativeCape
Maintenance & Support

Your product, always running smoothly.

We provide proactive maintenance, 24/7 monitoring, rapid bug fixes and dependency management — so your application stays fast, secure and available while your team focuses on building new features.

24/7 MonitoringBug Fixes & PatchesDependency UpdatesPerformance TuningIncident Response
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monitoring — app health dashboard

Live

Uptime

99.98%

Last 90 days

Avg Response

142ms

p95: 380ms

Open Tickets

3

2 in progress

Deploys

47

This month

Service Health5/6 healthy
ServiceStatusUptime
API GatewayHealthy
Web AppHealthy
DatabaseHealthy
Auth ServiceDegraded
CDN / EdgeHealthy
Background JobsHealthy
Response Time (24h)avg 142ms
18h
19h
20h
21h
22h
23h
00h
01h
Recent Tickets3 open
#1042Login page 500 error on mobile SafariOPEN2h ago
#1041Dashboard charts not loading in FirefoxIN PROGRESS5h ago
#1039Update Node.js to v22 LTSSCHEDULED1d ago
What we do

Full-coverage maintenance & support

From proactive monitoring and dependency hygiene to emergency incident response — we keep your application healthy so you can focus on growth.

24/7 Application Monitoring

Uptime, error rate, latency and saturation monitors with PagerDuty alerting — we catch issues before your users do, any time of day.

UptimeError RatePagerDuty

Bug Fixes & Rapid Response

Prioritised bug triage, root-cause analysis and fixes shipped within agreed SLAs — from critical production incidents to low-priority UI regressions.

SLARoot CauseHotfixes

Dependency & Security Updates

Monthly dependency audits, CVE monitoring, automated PRs for patch updates and coordinated major version upgrades with full regression testing.

npm/pip auditCVEUpgrades

Performance Tuning

Ongoing Core Web Vitals monitoring, database query analysis, N+1 fixes, caching improvements and CDN optimisation — keeping response times low.

CWVQuery opt.Caching

Database Maintenance

Vacuum runs, index analysis, slow query reviews, backup verification, storage monitoring and point-in-time restore drills — no surprises at 3am.

IndexesBackupsPITR

Security Patching & Hardening

Continuous vulnerability scanning, emergency security patches, header policy updates and quarterly OWASP checklist reviews to stay ahead of threats.

CVE patchesOWASPHeaders

Code Health & Refactoring

Technical debt sprints, dead code removal, test coverage improvements and incremental refactoring — keeping the codebase maintainable as it grows.

Tech debtTestsRefactoring

Reporting & SLA Management

Monthly uptime reports, incident post-mortems, change logs and SLA dashboards — full transparency on the health and evolution of your application.

SLA reportsPost-mortemsChangelogs
Our Process

From onboarding to always-on coverage in clear phases

A structured approach that gets monitoring live fast, then keeps your application healthy, secure and performant month after month.

01

Onboarding & Audit

We review your codebase, infrastructure, monitoring setup, dependency tree and incident history — establishing a clear baseline and coverage plan.

Deliverables· Codebase audit· Monitoring baseline· Coverage plan
02

Monitoring Setup

Uptime, error rate, latency and saturation checks configured in Datadog or Grafana — with PagerDuty escalation policies and on-call runbooks for every service.

Deliverables· Monitors live· Escalation policy· Runbooks
03

Dependency Hygiene

Monthly audit of all dependencies for CVEs and outdated versions — automated Dependabot or Renovate PRs with regression test gates before merge.

Deliverables· CVE audit· Automated PRs· Test gates
04

Bug Triage & Fixes

All reported bugs triaged by severity, root-caused and fixed within agreed SLA windows — with clear communication and post-fix regression tests.

Deliverables· Triage SLAs· Root cause docs· Regression tests
05

Performance Reviews

Bi-monthly performance reviews — Core Web Vitals, database slow query logs, APM traces and bundle analysis — with a prioritised optimisation backlog.

Deliverables· CWV report· Slow query log· Optimisation backlog
06

Security Maintenance

Continuous CVE monitoring, emergency patch deployment within 24h for critical vulnerabilities, quarterly OWASP checks and dependency supply-chain audits.

Deliverables· CVE monitoring· 24h patches· OWASP checks
07

Incident Response

On-call response, root-cause analysis, hotfix deployment and post-mortem documentation — every incident handled quickly with full transparency.

Deliverables· On-call cover· RCA report· Post-mortem
08

Monthly Reporting

Monthly uptime report, change summary, security status, performance trends and roadmap recommendations — keeping you fully informed on your application's health.

Deliverables· Uptime report· Change log· Recommendations
Showing 1–4 of 8
Technology Stack

Built on the modern support stack

Industry-standard tools for monitoring, alerting, dependency management and incident response — the same stack we use to keep our own infrastructure running.

Datadog for full-stack APM and dashboards, Grafana + Prometheus for open-source metrics, Better Uptime and Checkly for synthetic uptime monitoring from 20+ global locations.

DatadogDatadog
GrafanaGrafana
PrometheusPrometheus
Better UptimeBetter Uptime
ChecklyCheckly
New RelicNew Relic
Portfolio

Applications we maintain & support

Real client products — from SaaS platforms and e-commerce stores to internal tools we keep running 24/7.

Realtime Logistics Dashboard
Realtime Logistics DashboardView Project

Realtime Logistics Dashboard

A live ops console that visualises 40K+ daily shipments across 6 carriers, with anomaly alerts and SLA forecasts.

View Project
Healthcare Patient Portal
Healthcare Patient PortalView Project

Healthcare Patient Portal

Healthcare Network, USA's digital product — fast, accessible, and built to scale. A focused build that prioritises clear UX, fast page loads, and a code base the in-house team can extend.

View Project
See All Work
Case Studies

Uptime & reliability outcomes we've delivered

Incident response, dependency migration and performance stories from teams who trust us with production.

CreativeCape has been our long-term tech partner since day one. They didn't just build the LMS — they helped us shape the product. Three years in, the platform still feels modern, and every release lands smoothly.

Ramya Sanath Kumar

Ramya Sanath Kumar, Founder, AvtarLabs (India) · EdTech / LMS

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Challenge

AvtarLabs needed a unified personal-development platform where coaches could publish video courses, run live cohorts, and track learner progress across both web and mobile. Existing off-the-shelf LMS tools were rigid, expensive per-seat, and could not deliver the polished, brand-led experience the founder envisioned. The platform also had to handle secure video streaming, payments, and offline-friendly mobile playback for students with patchy connectivity.

Solution

We built the web application in React with a custom course authoring workspace, learner dashboard, progress analytics, and integrated payments. The companion mobile app was developed in React Native (Expo) with a shared API layer, push notifications, and adaptive-bitrate video playback. A modular content architecture allowed the team to ship new course formats — live sessions, downloadable workbooks, certifications — without rewrites. Over the last three years we have continued as their long-term engineering partner, handling feature releases, infra scaling, and platform maintenance.

Results

Coaches now self-publish entire programs in hours instead of weeks. Mobile course completion rates climbed significantly after the React Native release thanks to offline downloads and bite-sized lessons. The platform has scaled to thousands of learners with zero major outages, and AvtarLabs has shipped several new course categories on the same foundation — proving the architecture's flexibility.

Fifteen years is a long time in tech, and CreativeCape has stayed with us through every chapter. They modernised our site without losing what made it work, and they treat our brand like it's their own.

Massimo Brogi

Massimo Brogi, Founder, Tuscany Cooking Class (Italy) · Travel & Hospitality

Read more

Challenge

Tuscany Cooking Class is one of Italy's most established culinary travel brands, attracting guests from around the world. The original WordPress site had served them well for over a decade but needed to handle modern SEO expectations, multilingual content, faster page loads on mobile, and richer storytelling for the experiences. The challenge was modernising without losing 15 years of accumulated SEO equity, content, and bookings flow.

Solution

We kept WordPress as the editorial CMS the team already loved, and rebuilt the public site on Next.js consuming WordPress through its REST API. This gave the marketing team familiar authoring tools while delivering blazing-fast static-rendered pages, image optimisation, and a story-driven layout for each experience. Careful URL mapping, structured data, and redirects preserved every piece of long-tail SEO. Over 15+ years our partnership has covered redesigns, infrastructure migrations, security hardening, and seasonal campaign launches.

Results

The site loads dramatically faster on mobile, organic search rankings improved across key terms, and the new experience pages convert browsers into bookings far better than the legacy template. After 15+ years of partnership, Tuscany Cooking Class continues to lean on us as their long-term web team — through every algorithm change, redesign, and seasonal push.

Our website has been quietly reliable for seven years — that's exactly what a school needs. The CreativeCape team is responsive when we ask, and invisible the rest of the time, which is the highest compliment.

Balan Pillai

Balan Pillai, Yorkland (Malaysia) · Education

Read more

Challenge

Yorkland is a Waldorf-inspired preschool in Penang where parents make a deeply considered decision when enrolling their child. The website needed to convey warmth, philosophy, and credibility — not just list facilities. It also had to be straightforward for the school's small admin team to update with events, gallery photos, and term notices, with reliable hosting that wouldn't go down during admissions season.

Solution

We built the site on WordPress with a custom theme tuned to Yorkland's brand and Waldorf storytelling — soft typography, generous imagery, and a clear admissions journey. The CMS was simplified for non-technical staff, with structured content blocks for programs, gallery, and announcements. Over 7+ years we've handled hosting, security updates, performance tuning, content rollouts, and incremental redesigns as the school has grown.

Results

The school has used the same digital home for 7+ years through multiple intakes without disruption. Parents consistently cite the website as the reason they reached out, and admin staff publish updates themselves without ever needing developer help. Uptime through monsoon-season power events and traffic spikes during enrolment has held steady.

The headless setup gives us the best of both worlds — our team works in WordPress as before, and visitors see a frontend that feels world-class.

Pinnacle Biosciences team · Healthcare / Biosciences

Read more

Challenge

Pinnacle Biosciences needed a corporate site that felt scientific, fast, and credible — far beyond what a templated WordPress theme could deliver. At the same time, their content team wanted the familiar WordPress authoring experience for products, research notes, and news. The dual requirement was an editor-friendly CMS paired with a modern, performant, custom-built frontend.

Solution

We adopted a headless architecture: WordPress as the content backend, exposed through a custom REST API tailored to the site's content models, and a Remix frontend rendering the public site with server-side rendering, route-level data loading, and progressive enhancement. This gave the editorial team the WordPress they know, while the user-facing experience benefited from Remix's speed and clean architecture.

Results

Pages render fast with strong Core Web Vitals, the editorial team publishes without developer involvement, and the decoupled architecture means the frontend and backend can evolve independently. The custom REST API also opens the door to powering additional channels — partner portals or mobile — from the same content source.

Our patients reach us before they even step into the hospital — through the website. CreativeCape has kept that front door open and welcoming for three years now.

Dr. Hisamuddin Papa

Dr. Hisamuddin Papa, Founder, HUMA Hospital · Healthcare

Read more

Challenge

Huma Multispecialty Hospital's mission is to make quality care affordable and accessible. The website needed to communicate that mission clearly, help patients find the right specialty quickly, surface specialists and departments, and make appointment enquiries effortless — all while being trustworthy, fast, and easy for the hospital team to keep current.

Solution

We built the website around clear patient journeys: specialty discovery, doctor profiles, departments, and a frictionless appointment enquiry flow. Content blocks make it easy for the admin team to publish new departments, doctors, health camps, and announcements. Over 3+ years we've maintained the platform, kept it secure, refreshed sections as the hospital grows, and supported them through new service launches.

Results

Patient enquiries through the website have grown steadily year on year, and the hospital uses the site as a primary channel for announcing health camps, specialist additions, and outreach programs. The 3+ year partnership has kept the digital presence consistent with the hospital's growth.

Showing 1–2 of 5
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