Every paid product on CreativeCape comes with a 6-month support window, included.
What's covered
Product defects — if something we shipped doesn't work, we fix it.
Install help — getting the product running on a supported environment.
Reasonable usage questions — "where is X configured?", "how do I extend Y?".
What's not covered
Custom development — we can quote separately.
Third-party integrations beyond what the product ships with.
Modifications you've made that no longer work.
Deployment issues specific to your hosting environment beyond what's documented.
Performance tuning beyond default settings.
How to use it
Open a support ticket from your portal. Include:
Your order number.
The environment (Node version, OS, package manager).
The exact error with full output.
Steps to reproduce if possible.
Most tickets are answered within one business day in your local time zone.
Need more time?
Buy Extended Support to renew the window for another 6 or 12 months.